Privacy Policy for WelcomeHub

Effective Date: 2/26/2025

At WelcomeHub, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our online form and PDF builder services.

By using WelcomeHub, you agree to the collection and use of your information as described in this policy. If you have any questions or concerns about this Privacy Policy, please contact us at support@welcomehub.ai.

1. Information We Collect

We collect the following types of information when you use our services:

  • Personal Information: Name, email address, and location.
  • Payment Information: Billing address and payment details required for transaction processing.
  • Form Submission Data: Any information entered into forms created and submitted via our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process form submissions and provide our online form and PDF generation services.
  • To communicate with you regarding your account, transactions, and any updates or improvements to our services.
  • To improve our services and user experience based on your feedback and usage data.

3. Data Storage and Security

We take the security of your personal data seriously. Your data is stored on third-party servers that are compliant with industry standards, including:

  • Multi-Factor Authentication (MFA)
  • SOC 2 Compliance
  • HIPAA Compliance

All data is encrypted using AES-256 and transmitted securely via TLS to ensure it remains protected.

4. Third-Party Services

We work with third-party service providers to enhance your experience, including:

  • Payment Processors: To handle transactions securely.
  • Cloud Storage Providers: To store data and provide access to your forms and submissions.

These third parties are required to adhere to strict security standards to protect your personal information. WelcomeHub does not share, sell, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain customer data for up to 3 months at the customer’s request. After this period, we may delete your data unless otherwise specified. You may delete your personal data or account at any time by emailing [email protected].

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the data we have collected about you.
  • Modification: You can update or correct your personal information via your account settings or by contacting us directly.
  • Deletion: You may delete your personal information or close your account by contacting [email protected].

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your user experience. These technologies help us:

  • Personalize your experience on our platform.
  • Improve our website’s functionality and user interface.

You can manage your cookie preferences through your browser settings.

8. Data Sharing and Selling

We do not share, sell, or rent your personal information to third parties. Your data is only used to provide our services and improve your experience with WelcomeHub.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@welcomehub.ai